Returns & Exchanges
Thank you for shopping with us online! We want you to be happy with your online purchase. Please feel free to call the store(s) directly if you have any questions regarding fit or sizing before placing your order.
All NEW garments purchased ONLINE can be returned for a complete refund or exchange within 14 days of the original shipping date (sale and resale items are a final sale). Any shipping fees (if package was not shipped by Free Standard Shipping) are non-refundable. No returns or exchanges will be accepted after 14 days. Returns and exchanges are accepted on items that are unworn, in new condition and have ALL tags attached. Anything shipped to re-find after the 14 DAY PERIOD WILL BE CONSIDERED AN UNAUTHORIZED RETURN and will be rejected. SALE ITEMS ARE A FINAL SALE. This policy DOES NOT apply to any purchases made in the store. Please see your original receipt from your IN-STORE transaction for the store return policy.
Please include the original packing slip (or copy) and let us know if you wish to return or exchange for another size/item. If you could call or e-mail us before that, we would be happy to set the new item aside for you. All return shipping is paid for by the customer and not the responsibility of re-find.
If returning for REFUND please allow 7 to 10 business days for transit and an additional 3 business days to process your credit. Your refund will be issued to the original form of payment. If FREE SHIPPING was applied at purchase, total shipping cost will be deducted from the refund.
Exchanges will be processed within 3 business days after receipt of package. The exchange will be re-shipped at re-find's expense. If the returned item is not available for exchange, re-find will issue a credit to the original form of payment.
All returns should be shipped in a manner that a tracking number will be available.
Please return your package to:
Online Return Department
72 Washington Street
Salem, MA 01970
Changes and Cancellations
If you wish to change or cancel an order once it is placed, we will make every effort to accommodate you. If the order has already been shipped, changes can be handled through our exchange and return policy.
We accept American Express, MasterCard, Visa, Discover and PayPal.